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Where is Heaven Mayhem made?

We are proud to work with suppliers across the globe throughout Asia and Italy.

Our core collection is made in a family-owned factories in Arezzo, Italy.

Is Heaven Mayhem ethical and sustainable?

At Heaven Mayhem, we value quality, timelessness and ethical production. All of our pieces are made in
small batches to reduce environmental impact. Additionally, we are committed to operating under the
most stringent ethnical standards. Our factories and suppliers are properly vetted to ensure that they share
our commitment to transparency, ethics and sustainability.

How should I care for my Heaven Mayhem pieces?

Please see our care guide here


How much does shipping cost?

Our shipping costs vary depending on location and which shipping service you choose. At checkout you can choose which shipping option suits you best.

We have recently added more affordable international shipping options - available at checkout.

How long does shipping take?

Your order will be processed and dispatched within 1-3 business days.

The shipment time will vary on which option you choose at checkout, however see below for delivery estimates: 

USA Express Delivery – 1-2 Days

USA Standard Delivery – 3 - 4 Days

International Standard – up to 10 days

Do you ship internationally?

Yes, we are worldwide baby. We offer global shipping to all destinations.

Our preferred shipping option is UPS for a seamless service. We also offer more affordable shipping rates with USPS however the delivery times can be longer than the original estimated time. This is unfortunately out of our control.

Where are your orders shipped from?

All items are packed with love and care and shipped from our warehouse in Los Angeles, USA.

Will I pay duties and taxes?

Import tax and duty is subject to your own country and will not be covered by Heaven Mayhem.


What is your return policy?

Returns and exchanges will only be accepted within 10 days of receiving your item. The item must be sent back to us in the original condition, unworn, with all original packaging including the Heaven Mayhem pouches.

We are unable to accept returns or exchanges for sale items.

We are unable to accept returns or exchanges for earrings due to hygiene reasons.

We are unable to accept returns or exchanges for any of our limited edition Vintage Drops.

To process a return, please contact

with your order number and reason for return. Our team will then advise our returns address and instructions. You will be asked to arrange shipment back to us within 7 days of email communication.

The customer will be responsible for the return shipping costs to us.

Heaven Mayhem will not be liable for items damaged or lost in transit - we suggest using tracked shipping service with signature upon delivery.

Once we have received your return, you will be issued with an exchange of the same value or credit within 10 working days.

Please note that your return will only be accepted if it meets our returns criteria.

The original cost of shipping is non-refundable and will not be added to your credit note.

Please note tarnishing is not considered a fault.


Customer care enquiries

Please submit a form at our CONTACT PAGE

or contact us at

Press enquiries

We would love to hear from you! Please contact us at


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