This Privacy Policy governs the collection of information by Heaven Mayhem LLC (“Heaven Mayhem,” “we,” “our,” or “us”) in relation to the products and services provided through our online platforms. This encompasses information gathered online through our websites, social media pages on third-party platforms, as well as through our direct marketing efforts and other online interactions. Additionally, it covers information collected offline via our Customer Support Team, events, in-store campaigns, purchases, requests, and mobile messaging services (collectively referred to as “Heaven Mayhem Services”).

This Privacy Policy clarifies the types of information we might gather through the Heaven Mayhem Services, how that information may be utilized or shared, the measures we take to secure it, and how you can manage your information concerning our marketing communications and business operations. By using the Heaven Mayhem Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using the Heaven Mayhem Services.

This Privacy Policy is incorporated into and forms part of the terms and conditions governing your use of the Heaven Mayhem Services.

Table of Contents

1. Information Collection
2. How We Use Collected Information
3. Information Sharing
4. Your Rights and Opt-Out Choices
5. Children's Privacy
6. Information Security
7. External Websites
8. Consent to Processing and International Transfers
9. Changes to This Privacy Policy
10. Contact Us
11. SMS Privacy Policy

Information Collection

Information You Provide to Us

When using the Heaven Mayhem Services, you may be asked to provide certain personal information necessary to obtain our products or services. For instance, we might request information during account creation, updates, feature access, content uploads or downloads, product purchases, participation in promotions, surveys, or customer support inquiries.

We or our service providers may collect information about you, which includes personal details like your name, email address, phone number, mailing address, date of birth, gender, and demographic data.

Information Collected Through Surveys or Research
We may also gather information provided when participating in surveys or research panels. This might encompass, but is not limited to, insights into your shopping habits, lifestyle preferences, interests, health characteristics, and demographic data, along with user-generated content such as photos and videos.

Information Provided During Purchases
If you make a purchase, you will be required to submit credit/debit card details and associated financial information (like CVV, expiration date, and billing address), or other payment methods (such as PayPal or Apple Pay), based on your chosen payment option.

Information About Third Parties
You may provide us with information about someone else (like their name, email address, or phone number) so we can recommend or send products to that person or facilitate communication. Local laws may require you to obtain consent from your contacts before sharing their personal information with Heaven Mayhem, which may be used as per this Privacy Policy. We will obtain necessary consents where needed by law.

Social Media Information
You may also choose to connect your social media accounts, like Facebook, to the Heaven Mayhem Services. When you do this, we may automatically collect information based on your privacy settings on those platforms, including your name, username, demographic information, contact information, location, interests, and other publicly available data from social media interactions.

Information Collected Automatically

Whenever you engage with the Heaven Mayhem Services, we or our third-party advertisers/providers may use various technologies to automatically gather information about your online activities, which may be collected in several ways:

Usage Information:
We may use cookies, pixel tags, mobile analytics, log files, and other technologies to gather information about your online activity and interactions with our sites and advertisements. This helps us enhance the Heaven Mayhem Services by analyzing usability, optimizing experiences, and delivering more relevant content.

For example, we may gather non-personal information such as browser type, device manufacturer, mobile carrier, IP address, operating system, purchases made, page views, time spent, number of visits, and other engagement metrics regarding your activities.

Device Information:
When you access the Heaven Mayhem Services, we may automatically collect your IP address or another unique identifier (“Device Identifier”) for the device you use (computer, mobile device, tablet, etc.), including hardware model information. This data may help us troubleshoot issues, analyze trends, track movement across our services, identify demographic information, and retarget advertisements to you.

Geolocation Information:
We may collect location data from your device when you use the Heaven Mayhem Services. If you enable Bluetooth, Wi-Fi, or other location services while using our apps, we may access your geolocation information.

Third-Party Service Providers:
We may collaborate with third-party service providers to facilitate the Heaven Mayhem Services. Some of these providers may employ cookies, web beacons, and other methods to collect and store information for us.

Third-Party Analytic Technologies:
We may utilize third-party analytics and tracking tools, such as Google Analytics and Facebook Custom Audience, to monitor, segment, and analyze usage of the Heaven Mayhem Services, and help us present more targeted ads. These technologies may combine data from your use of our services with other information they collect. We do not control third-party data collection technologies. For information about your advertising choices, please see the Opt-Out section below.

Information From Other Third Parties:
We might receive information about you from trusted third-party sources to update or enhance the information collected. This could include demographic data, shopping behaviors, and other preferences from public databases or data aggregators. This information assists us in maintaining accurate data and tailoring your experience with the Heaven Mayhem Services.

Combination of Information:
We may mix the information we collect from you (both provided and automatically gathered), along with data from other devices or third-party sources. This aggregated information may be utilized for various purposes outlined in this Privacy Policy.

How We Use Collected Information

We may use your information for various business purposes, including but not limited to:

Customer Service and Transactional Purposes:

• Responding to inquiries and requests for support
• Managing and executing your orders
• Resolving issues related to your account or orders
• Providing access to features of the Heaven Mayhem Services
• Verification, confirmation, and tracking of orders, including shipping and returns
• Conducting identity verification and communicating activity relevant to the Heaven Mayhem Services
• Utilizing your payment information solely for transaction processing and fraud prevention
• Notifying you of updates to Heaven Mayhem policies
• Developing and enhancing products and services
• Securing the integrity of the Heaven Mayhem Services against fraud and unauthorized activities
• Other purposes disclosed when we collect your personal information

Advertising Customization and Analytics Purposes:

• Conducting market research and analyzing promotional effectiveness
• Personalizing and improving the Heaven Mayhem Services and advertising, including localized content and recommendations
• Providing tailored content, advertisements, offers, and promotions through our services and via third parties
• Combining personal information received from others to better understand your preferences and deliver improved services
• Directly communicating with you about marketing and promotions within provided permissions

Information Sharing

Information collected through your use of the Heaven Mayhem Services may be shared by you or us as follows:

Sharing by You:
The Heaven Mayhem Services provide various means for engaging with content. Activities such as surveys, product reviews, social media interactions, and community participation may be visible to other users and could potentially be made public.

Sharing by Us:

• Affiliates: We may share your information with our affiliated companies for operational purposes.
• Third-Party Service Providers: Information may be shared with third-party service entities that perform business functions on our behalf (e.g., payment processing, data analysis, and customer service).
• Other Third Parties: Your information may also be disclosed to our sponsors, advertisers, and analytics partners in connection with marketing efforts. This may occur with your consent or as described when you provide your personal data.

The above excludes sharing of text messaging opt-in data; that information will not be disclosed to any third parties.

Promotions and Competitions:
If you participate in any sweepstakes, contests, or promotions, we may share your information with third parties or the public as required by law or for premise administration.

Business Transactions:
In the event of a merger, acquisition, or asset transfer involving Heaven Mayhem, your data may be part of the assets transferred.

Legal Compliance and Safety:
We may disclose your information to comply with laws, respond to inquiries from authorities, enforce our policies, or protect rights and property.

Aggregate or Anonymous Information:
We may share non-personal, aggregated information with third parties for marketing and analytical purposes.

Opt-Out

Certain components of the Heaven Mayhem Services require the use of cookies. You can configure your browser or device settings to limit tracking or refuse cookies but note that this may limit functionality.

Our systems may not respond to Do Not Track requests, and we may utilize cookies to enhance advertising relevance. We or our partners may place cookies to gather information about your usage over time and may create interest-based advertisements as you browse the web. For information on opting out of online behavioral ad tracking, visit:

• Digital Advertising Alliance: http://www.aboutads.info/choices/
• National Advertising Initiative: http://www.networkadvertising.org/choices/

Even if you opt-out, you may still receive non-targeted advertisements from Heaven Mayhem.

For details on managing Flash cookies, please visit: https://www.adobe.com/support/documentation/en/flashplayer/help/settings_manager.html.

Access and Updates to Your Information

To verify or update your personal information, contact us at info@heavenmayhem.com.

We offer customers the opportunity to opt out of marketing communications and to update their information as required. To opt out of marketing messages, contact us via email.

Your California Privacy Rights

Residents of California have rights under state law to inquire about the sharing of their personal information with third parties for direct marketing purposes. If you would like to make such a request, please contact us at info@heavenmayhem.com and include “Your California Privacy Rights” in your subject line.

Children's Privacy

Protecting the privacy of children is very important to us. We do not knowingly collect personal information from anyone under 13 years of age. If we learn that we have inadvertently collected such data, we will take steps to delete it.

Information Security

We implement reasonable security measures to protect your personal information. However, no electronic data transmission or storage method can be guaranteed as completely secure. You use the Heaven Mayhem Services at your own risk. If we share information with a third party, we will take steps to ensure that they safeguard it according to this Privacy Policy.

External Sites & SMS Privacy Policy

Our Heaven Mayhem Services may contain links to third-party websites that we do not control. We are not responsible for their content, practices, or privacy policies. These sites may use cookies and collect personal information independently. Assess the credibility of any websites claiming to be part of Heaven Mayhem.

SMS Privacy Policy:
If you choose to receive SMS notifications from Heaven Mayhem, you agree to our policy regarding text message communications. Your mobile number may be used for promotional purposes, and you have the option to opt out at any time by replying with instructions provided in the SMS.

Consent to Processing and International Transfers

Heaven Mayhem operates globally, which may result in the processing and storage of user information in various jurisdictions, including the United States. Your information may be subject to other laws that could be more or less protective than those in your home country. By using the Heaven Mayhem Services, you consent to this international transfer of your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please check back regularly for any changes. If you do not accept the updated policies, please stop using the Heaven Mayhem Services. Material changes will be communicated appropriately.

In addition to this Privacy Policy, specific campaigns or promotions may have separate privacy terms. We encourage you to read those additional policies before participating.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at:

Email: info@heavenmayhem.com