Los Angeles, CA | Full-Time | Hybrid

Reports to: Sr Account Executive + Dir of Operations 

About Heaven Mayhem

Heaven Mayhem is an e-commerce accessories brand based in Los Angeles, with a strong wholesale footprint, partnering with leading retailers like Revolve, Nordstrom, and Shopbop. We operate in a fast-paced, collaborative environment and are looking for a Director of Wholesale to lead our North American business and support our global growth.

The Role

The Wholesale Sales Operations Manager owns all wholesale execution once a sale is made. This role is responsible for order processing, logistics, compliance, EDI, and systems across both US and international wholesale business. They work closely with the Director of Wholesale and the Operations team to ensure orders are executed accurately, on time, and profitably. This role is the backbone of wholesale. It ensures that what is sold is delivered cleanly, compliantly, and at scale.

Qualifications

• 3–5 years experience in wholesale ops or sales ops
• Strong experience supporting major retailers and specialty accounts
• Hands-on experience with EDI, compliance, and chargeback management
• Experience managing 3PL relationships and wholesale logistics
• Familiarity with NuOrder, Mirakl, Shopify Collective, and ERP systems
• Highly detail-oriented, systems-driven, and operationally strong
• Comfortable operating in a fast-paced, high-growth environment

Key Responsibilities

Order Management & Execution

• Own PO intake, validation, confirmations, and order entry across all wholesale accounts
• Manage order flow from sell-in through final delivery, including changes, cancellations, and reorders
• Ensure accuracy across pricing, quantities, ship windows, and terms before orders are released
• Serve as the primary operational point of contact for wholesale accounts post-sell-in

Logistics, Fulfillment & 3PL Management

• Partner closely with the Operations team and 3PLs to manage wholesale fulfillment across US and international orders
• Own routing guides, ship windows, cartonization, labeling, and retailer-specific requirements
• Oversee ASN creation, packing lists, BOLs, and all shipping documentation
• Support international wholesale shipments including export documentation, Incoterms, and delivery coordination
• Proactively flag risks related to timing, inventory, or capacity

EDI, Compliance & Chargebacks

• Own EDI coordination and troubleshooting across major retail partners
• Ensure compliance with retailer requirements to minimize chargebacks and deductions
• Track, research, and resolve chargebacks in partnership with Finance and Ops
• Maintain compliance documentation and retailer onboarding requirements

Sales Operations & Systems

• Manage wholesale platforms including NuOrder, Mirakl, and Shopify Collective
• Maintain line sheets, pricing, costs, and margin accuracy across systems
• Own SKU setup, UPCs, and master data accuracy for wholesale
• Build and maintain operational trackers for orders, shipments, compliance, and performance
• Support sales forecasting and reorder planning with clean, reliable data

Cross-Functional Partnership

• Partner closely with the Director of Wholesale to support account needs and priorities
• Act as the connective tissue between Sales, Operations, Finance, and 3PL partners
• Provide visibility into order status, risks, and execution timelines
• Support international showroom partners from an operational and systems perspective

Process & Scale

• Build, document, and continuously improve wholesale SOPs
• Standardize workflows for order processing, compliance, and retailer onboarding
• Identify opportunities to improve efficiency, accuracy, and scalability as volume grows

How to Apply

Please send your resume and a brief note outlining your relevant experience to wholesale@heavenmayhem.com

Los Angeles, CA | Full-Time | Hybrid

Manages $3–5M+ in annual wholesale volume

Reports to: Founder + Dir of Operations  

About Heaven Mayhem

Heaven Mayhem is an e-commerce accessories brand based in Los Angeles, with a strong wholesale footprint, partnering with leading retailers like Revolve, Nordstrom, and Shopbop. We operate in a fast-paced, collaborative environment and are looking for a Senior Account Manager to lead our North American business and support our global growth.

The Role

The Senior Account Executive is responsible for managing and growing a $3–5M+ wholesale book of business across major retailers, marketplaces, and specialty boutiques. This role owns revenue, forecasting, and account strategy, while partnering closely with Wholesale Sales Operations on execution and logistics. This is a senior, outward-facing role for someone who can drive growth across both key accounts and developing boutique doors, while supporting international expansion through showroom partnerships.

Qualifications

• 5-10+ years wholesale sales experience in fashion, jewelry, or accessories
• Proven experience managing $3–5M+ wholesale business across majors and boutiques
• Strong forecasting, assortment planning, and analytical skills
• Experience working with international showrooms or global wholesale partners preferred
• Excellent presentation, negotiation, and relationship-building skills
• Comfortable operating in a fast-growing, entrepreneurial environment

Key Responsibilities

Account Ownership & Revenue Growth

• Own and grow a $3–5M+ wholesale portfolio across major accounts and specialty boutiques
• Lead and grow key wholesale accounts in North America and Canada (Nordstrom, Revolve, Shopbop, boutiques).
• Maintain regular cadence with partners: sell-through reviews, reorder opportunities, margin updates, and seasonal collection presentations.
• Partner with the international team on global accounts to ensure consistency.
• Identify and execute growth opportunities including exclusives, expanded assortments, and new category launches
• Support new account acquisition across majors and boutiques in partnership with leadership

Forecasting & Sales Planning

• Own seasonal and annual forecasts by account and category
• Partner with Finance and Ops to align forecasts with inventory, margin, and production plans
• Track performance against targets and proactively flag risks and opportunities
• Deliver regular reporting and insights on account performance

Trade Shows & Market

• Represent the brand at domestic and international trade shows and market appointments
• Lead buyer meetings, line presentations, and seasonal collection walk-throughs
• Partner with Creative and Marketing to deliver compelling, on-brand presentations

International & Showroom Support

• Work closely with international showroom partners to support global wholesale business
• Provide product, pricing, and assortment guidance to showroom teams
• Partner on sell-in strategy, forecasts, and market feedback across regions

Account Strategy & Relationship Management

• Serve as the primary point of contact for buyers and retail partners
• Maintain regular cadence with accounts including sell-through reviews, reorder planning, and launch alignment
• Negotiate assortments, pricing, and commercial terms within approved frameworks
• Act as a brand ambassador across all wholesale touchpoints

Cross-Functional Leadership

• Partner closely with Wholesale Sales Operations to ensure clean execution post-sell-in
• Collaborate with Marketing and Creative on account launches and initiatives
• Provide clear direction and priorities to Sales Ops to support account success
• Build and mentor a wholesale support team.
• Set KPIs and create reporting structures to track performance.

Systems & Tools

• Implement and manage wholesale platforms (NuOrder, Mirakl, Shopify Collective).
• Build and maintain trackers (account performance, launches, forecasts, samples).
• Partner with Ops on ERP/reporting integrations to scale insights.



How to Apply

Please send your resume and a brief note outlining your relevant experience to wholesale@heavenmayhem.com

Location: Los Angeles, CA (Hybrid)

Role Type: Full-Time

About Heaven Mayhem

Heaven Mayhem is a Los Angeles–based accessories and lifestyle brand founded by Pia Mance in 2023. We create timeless, heirloom-inspired pieces designed to elevate the modern wardrobe, refined essentials that bring quiet confidence to every day. Loved by global tastemakers and featured in Forbes, Vogue, BoF, WWD, and more, we’ve become the go-to brand for statement accessories worn with ease.

Role Overview

We’re looking for a Senior Marketing Manager to lead integrated marketing including brand storytelling, develop influencer and creator partnerships, build cultural relevance and drive the brand’s organic revenue. This person will concept and execute campaigns, activations and partnerships that grow brand awareness and deepen our connection to the Heaven Mayhem community.

The ideal candidate is a strategic thinker with a strong editorial eye and cross-functional project management skills. They know how to translate brand values into content that performs, partnerships that feel natural and stories that resonate with a modern minimalist consumer.

This role sits at the heart of the business, partnering closely with Creative & Content, E-Commerce and the Founder to build a cohesive and elevated brand experience.

Key Responsibilities

Brand & Campaign Leadership

• Develop and own the 360° marketing strategy and annual calendar, aligned with brand priorities and product launches.
• Concept and execute integrated campaigns rooted in the Heaven Mayhem world.
• Create activations and partnerships that grow awareness and enhance cultural presence.
• Uphold brand consistency across all channels, ensuring every touchpoint reflects our tone of voice.

Content Strategy & Production

• Lead the development of content strategy across social, paid, email, editorial and owned channels.
• Ensure all content adheres to the brand’s visual tone.
• Partner with creative and content teams to brief, plan and produce high-performing content that feels elevated while driving measurable reach and conversion.
• Build a feedback loop, using data to guide iterative testing and creative refinement without compromising brand integrity.

Influencer, Creator & Partnership Strategy

• Build and manage an influencer strategy anchored in authenticity, finding the right content partners that match the Heaven Mayhem ethos while also reaching new audiences.
• Develop a thoughtful mix of paid, seeded and ambassador relationships that expand reach and drive revenue.
• Oversee partnerships and collaborations with creators and other like-minded brands that grow reach and cultural relevance.
• Track performance across campaigns, refining strategies to improve efficiency and amplify what resonates.

Community & Cultural Moments

• Lead initiatives that cultivate community — tapping into fashion, design and the creative worlds where our customer spends her time.
• Ideate thoughtful experiences, pop-ups and editorial moments that deepen brand affinity.
• Support PR momentum, ensuring press, social conversations and creator moments are well integrated around product drops and brand moments to maximize reach

Cross-Functional Project Management

• Partner with E-Commerce to align marketing strategy with revenue goals, traffic growth and customer behavior.
• Manage marketing budgets thoughtfully, balancing initiatives that drive short-term revenue and long-term brand growth.
• Support paid marketing with brand-aligned creative, influencer partnerships and performance insights.
• Lead, mentor and grow a small team and roster of freelancers/agencies.

Qualifications

• 7–10+ years in brand or integrated marketing at a modern DTC fashion, accessories, jewelry or lifestyle brand.
• Strong background in influencer partnerships and brand campaign strategy that drive both visibility and conversion.
• Ability to concept and lead elevated and timeless campaign storytelling aligned with Heaven Mayhem’s values.
• Deep understanding of the fashion creator ecosystem and proven ability to build high-value, on-brand partnerships.
• Strong instincts for cultural trends paired with a disciplined, taste-first approach.
• Highly organized, excellent communicator and comfortable working in a fast-paced, entrepreneurial environment.

How to Apply

Please send your resume and a brief note outlining your relevant experience to jobs@heavenmayhem.com 

Location: Los Angeles, CA

Type: Full-Time, In-Office (4 days/week)

Level: Mid–Junior

Position Overview

Heaven Mayhem is seeking a Social Media Manager with deep expertise in TikTok. This role will lead the ideation, creation, and execution of a high-performing TikTok strategy that fuels brand awareness, community engagement, and growth.

You will own the platform end-to-end, from filming and editing to trend-spotting, posting, analyzing performance, and community management.

Key Responsibilities

Tik Tok Strategy & Execution

• Develop and own Heaven Mayhem’s TikTok strategy, adapting trends, audios, vlogs, and formats into elevated, on-brand storytelling.
  
• Create, film, edit, and publish short-form content aligned with brand voice, visual identity, and business goals.
  
• Produce a variety of video styles, including vlogs, trend-driven videos, product spotlights, styling/try-on content, behind-the-scenes content, and photo scroll formats.
  
• Actively monitor emerging trends, hashtags, cultural moments, and platform updates, and integrate them into content in real time.
  
• Increase engagement by liking, replying, following, and using strategic captions, hooks, hashtags, and data insights to boost visibility.

Content Creation

• Produce original short-form videos (both on-camera and behind-camera) including UGC-style content and story-driven concepts.
  
• Write scripts, creative outlines, shot lists, and storyboards for short-form videos.
  
• Edit videos using mobile and desktop tools such as CapCut, InShot, Adobe Premiere Rush, or Final Cut.
  
• Work closely with internal teams to develop lifestyle, product-forward, promotional, and campaign-related content.

Social Media Management

• Schedule and publish content across TikTok and Instagram, targeting a consistent daily posting window
  
• Maintain and optimize a posting calendar aligned with marketing initiatives, product launches, and seasonal moments.
  
• Manage community engagement across platforms, including replying to comments, DMs, and fostering brand loyalty.
  

Qualifications

• 1–2+ years of experience in social media, content creation, or digital marketing.
  
• Proven ability to create TikTok and Reels content that achieves meaningful engagement and reach.
  
• Comfortable with on-camera presence
  
• Proficiency in short-form editing tools (CapCut, InShot, Adobe Suite, or similar).
  
• Understanding of social media trends, platform algorithms, and the nuances of viral content.
  
• Ability to excel in a fast-paced and experimental environment.

Preferred Skills

• Experience growing a personal or brand TikTok account.
• Preferred but not essential: Background in influencer marketing, UGC management, or community management.

How to Apply

Please send your resume and a brief note outlining your relevant experience to jobs@heavenmayhem.com 

Location: Los Angeles, CA (Hybrid)

Role Type: Full-Time

About Heaven Mayhem

We’re looking for a Digital Marketing Manager to join our Los Angeles team. This role leads the strategy, execution, and optimization of Heaven Mayhem’s core digital growth channels — including paid media, email and SMS, and onsite merchandising — with a focus on driving acquisition, retention, and website performance.

Sitting at the center of the digital ecosystem, the Digital Marketing Manager partners closely with Creative & Content, E-Commerce, and external partners to bring campaigns to life across paid, CRM, and onsite experiences. This role blends data-driven strategic channel thinking with hands-on execution to deliver measurable growth while maintaining a refined, consistent brand experience across all customer touchpoints.

Key Responsibilities

Channel Strategy & Execution

• Own the strategy, execution, and optimization of assigned digital channels — paid media, email/SMS, and onsite merchandising — in alignment with broader brand and marketing direction.
• Translate campaign objectives and briefs into clear channel-level plans that drive acquisition, engagement, and conversion.
• Continuously analyze channel performance, identifying optimization opportunities and executing improvements against defined KPIs.
• Report on channel performance, insights, and recommendations to inform future execution.

Campaign Execution & Marketing Support

• Execute campaigns across paid, CRM, and website in alignment with the centralized marketing calendar and campaign strategy.
• Manage day-to-day coordination for launches, promotions, and key moments across owned digital channels, ensuring accuracy, timeliness, and consistency.
• Partner with Creative and Content teams to brief channel needs, manage approvals, and ensure assets are optimized for performance and placement.
  

Paid Media Management

• Own creative execution and deliverables for our Paid Ads, in partnership with our Creative Strategist
• Partner with our Ad Agency to monitor performance and continually optimize performance
• Partner with agencies and internal stakeholders to optimize campaigns and deliver against ROAS, acquisition, and efficiency goals.
  

CRM (Email & SMS)

• Manage campaign planning, segmentation, and deployment for email and SMS programs.
• Own the CRM calendar ensuring campaigns align with key promotions, launches, and retention goals.
• Maintain high executional quality — including QA, testing, and deliverability.
• Leverage data and insights to refine lifecycle journeys and improve customer engagement, conversion, and retention.

Website & Merchandising

• Own website execution — including onsite updates, campaign setup, and promotional merchandising.
• Optimize homepage, landing pages, and product merchandising for engagement and conversion.
• Monitor site analytics and performance metrics, identifying opportunities to improve UX, conversion, and content effectiveness.
• Ensure product launches, offers, and creative assets are accurately represented and launched on time.

Qualifications

• 5+ years of experience in digital marketing, growth, or performance marketing within a modern DTC fashion, accessories, jewelry, or lifestyle brand.
• Preferred Tools & Platforms: Shopify, Klaviyo
• Proven expertise managing and optimizing paid media, email, SMS, and onsite experiences to drive acquisition, retention, and conversion.
• Strong analytical skill set with the ability to interpret performance data, identify opportunities, and translate insights into actionable channel improvements.
• Hands-on experience executing high-quality digital campaigns in close partnership with Creative and Content teams.
• Highly organized with strong project management skills and the ability to manage multiple workstreams simultaneously in a fast-paced, entrepreneurial environment.
• Clear, confident communicator with experience collaborating cross-functionally and working with external partners or agencies.
• Detail-oriented with a high bar for execution, accuracy, and quality across all digital touchpoints.

How to Apply

Please send your resume and a brief note outlining your relevant experience to jobs@heavenmayhem.com