SHIPPING AND DELIVERY
RETURNS + EXCHANGES
Return Policy for SALE
All purchases made during the BFCM Sale will be final sale and not eligible for return. Happy Shopping!
What is Your Return Policy?
We would be happy to help you exchange or return your order! We strive to make our customers happy any way we can.
Returns and exchanges will only be accepted within 10 days of receiving your item. The item must be sent back to us in the original condition, unworn, with all original packaging including the Heaven Mayhem pouches.
We are unable to accept returns or exchanges for sale items.
We are unable to accept returns or exchanges for earrings due to hygiene reasons.
What is Your Return Policy for Earrings?
Due to hygiene reasons, we are unable to accept returns for refunds for earrings.
We do understand that change of mind can occur and we would be happy to exchange the earrings for another pair or offer you a credit note to our store.
What is Your Return Policy for Belts?
As our belts are handmade completely in Los Angeles and we operate on a drop basis, we are unable to accept returns for refunds.
If the belt doesn't quite work for you, we would be happy to offer you a credit note to our store.
How Do I Process a Return?
To process a return, please contact firstname.lastname@example.org
In your email please include:
- Your Order Number
- Reason for Return
Our team will then advise our returns address and instructions. You will be asked to arrange shipment back to us within 7 days of email communication.
The customer will be responsible for the return shipping costs to us.
Heaven Mayhem will not be liable for items damaged or lost in transit - we suggest using tracked shipping service with signature upon delivery.
Once we have received your return, you will be issued with an exchange or refund within 5 business days.
Please note that your return will only be accepted if it meets our returns criteria.
The original cost of shipping is non-refundable and will not be added to your credit note.
Please note tarnishing over a period of time not considered a fault.