Site-Wide Sales & Final Sale Items:

• Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.
  
• Please carefully review your order before finalizing your purchase.
  

Return Process:

• Items are eligible for returns within 10 days of being delivered, provided they meet our return criteria.
• To initiate a return, please visit our Loop Return Portal.
• To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.
• Customers are responsible for shipping costs on exchanged items.
• Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.
• Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days.
• The original cost of shipping is non-refundable and will not be included in any credit notes issued.

Damaged or Incorrect Items:If you receive a damaged or incorrect item:

• Email us at info@heavenmayhem.com with your order details and pictures of the damaged or incorrect product.
  
• We’ll work to resolve the issue quickly and efficiently.
  

Returning a Gift:

• If you wish to return a gift, you can access our Loop Return Portal to initiate the process.
  
• Please note that all other return and exchange policies, including eligibility criteria and shipping costs, still apply.
  

Earrings Policy:

• Due to hygiene reasons, we are unable to accept returns for refunds on earrings.
  
• We understand that a change of mind can occur, and we would be happy to exchange the earrings for another pair or offer you a credit note to our store.
  

International Orders:

• We do not offer a return option for international orders.
• To ensure faster delivery and avoid delays, we highly recommend pre-paying duty taxes at checkout. Pre-paying duties helps prevent parcels from being held at local sorting facilities or waiting for email instructions from local couriers on how to settle taxes.
• For orders shipping to the Middle East, the best option is to select express shipping to minimize delays and ensure timely delivery.

Additional Policies:

• Tarnishing over time is not considered a fault and does not qualify for returns or exchanges.
  

For any questions, email us at info@heavenmayhem.com.

Thank you for supporting Heaven Mayhem!