Heaven Mayhem wants heavenmayhem.com to be usable by as many people as possible, including people with disabilities. We want shopping with us to be easy and enjoyable for all of our customers, whatever their abilities and whatever technology they use.

Our Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive disabilities. As we build new pages and features, we also consider the newer criteria in WCAG 2.2.

What We’re Doing

Accessibility is an ongoing effort. Our work includes:

• Reviewing our site against WCAG 2.1 Level AA on a periodic basis, including through automated testing and audits by an independent accessibility specialist.
• Working to support keyboard navigation, screen readers, sufficient color contrast, and resizable text.
• Working to provide descriptive alternative text for product and editorial images.
• Including accessibility considerations in how we design and build new pages and features.
• Providing accessibility training to the team members who create and manage our site content. 

Third-Party Content

Some features on our site come from third-party platforms and tools, such as customer reviews and embedded media. We work with these vendors to improve the accessibility of their features, and we consider accessibility when choosing them. If you have trouble with any third-party feature, please contact us using the information below, and we will do our best to help.

Need Help? We Want to Hear From You

If you have trouble accessing any part of heavenmayhem.com, or if you have ideas for how we can improve, please contact us. We take your feedback seriously. If something on our site isn’t working for you, we will make reasonable efforts to provide the information, product, or service you need another way, such as helping you place an order or answering product questions by phone or email. When we help you place an order by phone or email, we will share the same product information and return and refund policy shown on our website, including the return deadline, available remedies, how to start a return, and who pays return costs, before we accept payment. You can also contact us to request this policy, our return and refund policy, or other site content in an alternative format.

Email: accessibility@heavenmayhem.com
Phone: phone number, available [days and hours, Pacific
Mailing address: 
We aim to respond to accessibility inquiries within two business days.

Ongoing Commitment

This policy was last updated on November 10, 2026. We review this policy at least once a year, and we update it as our site and our accessibility efforts change.